My story
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I’m Rachel, a seasoned communications professional and accredited workplace mediator.
Over a decades-long career as a journalist I have developed a mature understanding of cultural sensitivities and the art of effective communication, based on listening carefully and valuing different points of view. In my mediation work, I draw on this experience to help organisations and individuals resolve disputes and foster collaboration, avoiding the damaging cost of conflict. |
I'm also an accredited workplace investigator, using my communication and personal relationship skills to gather evidence, fairly and comprehensively, to support employers facing difficult situations.
Origins
I began my career as a radio journalist, motivated by a deep interest in human behaviour and the power of narrative. I worked as a journalist in five countries, in workplaces ranging from large global newsrooms to a silent solo office. The country and corporate cultures were diverse, and the people more so. I grew to appreciate the power of seeing and respecting every perspective.
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Building insight
On returning to London, I focused on creating internal and external communications for numerous organisations, from small charities to public sector bodies to large multinationals. I founded the multimedia production house Media for the Web, which specialises in understanding and expressing what matters most to clients, mainly through audio and video.
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Towards resolution
My communications work has taught me the value of respect and understanding in interpersonal relationships, especially at work - and the dire consequences when this breaks down. Keen to make a difference, I trained to become a certified workplace mediator at TCM, accredited by the Open College Network, and I am a registered member of the Civil Mediation Council (CMC).
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